One of the concerns for international outsourcing has always been trust. Some outsource providers are owned and run entirely overseas, including account management/escalations. This can sometimes make the outsource engagement difficult when changes/additions or escalations for issues are required. Other outsource companies are also focused on the US and other markets, which means the unique requirements of Australian businesses are often not fully understood. This can lead to long training cycles and unsuccessful engagements.

SP-Pro only work with experienced remote workers and outsource companies with 10+ year’s experience in the Australian market.Candidate’s experience range from 1+ years in the specific industry required, to over 5+ years in senior roles – often with experience in similar Australian companies to our clients.

At SP-Pro, we understand the importance of flexibility in our contract terms. While longer contracts (12-24months) may offer cost benefits, we also offer the option of a ‘rolling’ monthly contract. We believe in tailoring our contract terms to meet our customers’ specific requirements. Whether you need our services for a shortterm project or prefer a longer-term commitment, we can accommodate your needs and provide a contract term that suits you best

We believe in providing a seamless onboarding experience for all new personnel or process outsourcingengagements. To ensure your complete satisfaction, we offer a 30-day trial period with no upfront payments required. During this trial, we will schedule weekly “check-in” calls to closely monitor and evaluate the engagement’s performance against your expectations. This trial period allows for any necessary adjustments, changes, or escalations to be made promptly to ensure a successful partnership moving forward.

Our partners work within national and internationally recognized standards. These include ISO9001 for international quality standards, ISO27001 for physical security, PCIDSS for credit card security or storing data, and compliance with Australian Privacy Standards. By working with trusted partners who adhere to these stringent standards, we can guarantee the highest level of quality and security for our customers’ outsourcing needs

With local Australian security and IT expertise, SP-Pro can assist in ensuring your business is setup correctly andsecurely for both your own local remote staff as well as outsourced personnel. Regular Security Audits / alerts and general IT support and advice can also be provided. Detailed information on our security systems and services can be provided after our initial consultation on requirements.