1300/1800/SMS Inbound
1300/1800 phone numbers and phone names like “1300 SMILES” offer numerous features and benefits including :
Voice Services
Features and Benefits
Top 10 Advantages of 1300/1800 Numbers
- 1. National reach: 13/18 numbers are accessible from anywhere in Australia, so you can reach customers all over the country with a single number. This is a great way to expand your reach and grow your business.
- 2. Professional image: 13/18 numbers are seen as more professional than standard landline numbers. This is because they are used by many large and established businesses. Having a 13/18 number can help you to project a more professional image to your customers.
- 3. Easy to remember: 13/18 numbers are typically shorter and easier to remember than standard landline numbers. This makes it more likely that customers will remember your number and call you back.
- 4. Portability: 13/18 numbers are portable, so you can take them with you if you move your business. This means that you don't have to worry about changing your number every time you move.
- 5. Scalability: 13/18 numbers can be scaled to meet the needs of your business. This means that you can add more capacity as your business grows.
- 6. Improved customer service: 13/18 numbers can help you to improve your customer service by making it easier for customers to contact you. This can lead to increased customer satisfaction and loyalty.
- 7. Boosted marketing efforts: 13/18 numbers can be used to boost your marketing efforts by making it easier for customers to find and contact you. This can lead to increased sales and revenue.
- 8. Tracked call data: 13/18 numbers can track call data, which can be used to improve your business. This data can show you how many calls you receive, where your calls are coming from, and how long your calls last.
- 9. Reduced missed calls: 13/18 numbers can help you to reduce the number of missed calls by providing a dedicated number for customers to call. This can help you to ensure that you never miss an important call from a customer.
- 10. Cost-effective: 13/18 numbers are typically more cost-effective than standard landline numbers. This is because they are charged on a per-call basis, rather than a monthly fee.
Inbound
Learn More- Professional Image: Having a 1300/1800 number gives your business a professional image and creates a sense of credibility and trustworthiness among customers. It portrays a larger, established presence and demonstrates your commitment to providing excellent customer service.
- SMS Gateways
- Portability and Flexibility: If you need to relocate or expand your business to a different location, you can retain your 1300/1800 number. These numbers are portable, meaning you can redirect calls to any landline or mobile number of your choice. This flexibility ensures that you can maintain continuity in communication with your customers during any business transitions.
- Call Management Features: 1300/1800 numbers offer a range of call management features that enhance customer experience and streamline operations. These features include
- Call routing - time based or other ‘rules’ can be tailored to suit. For example, after 5:00pm, calls can be diverted to a paging service or voice to email.
- Simultaneous ring – multiple mobiles or landlines can be called simultaneously
- Interactive voice response (IVR) systems
- Call analytics. Such tools enable efficient call handling, better customer service, and data-driven insights for improving business processes.
- Brand Recognition and Recall: A memorable 1300/1800 number can contribute to brand recognition and recall. If customers associate your business with a specific phone number, it becomes easier for them to remember and refer to your company when they need your products or services. This can boost brand visibility and facilitate word-of-mouth referrals.