Skilled IT professionals are in short supply in Australia and employee’s that are prepared to work night-shift hours are even harder to find. These staff members generally expect a higher salary or hourly rate and can be difficult to retain on a long-term basis.
By outsourcing helpdesk tasks, business processes and Level 1 / Level 2 issues, companies can provide 24/7 support at a fraction of the cost when compared to Australian staff. The outsource personnel can also assist with general maintenance and other tasks to maximise their value after-hours.
Outsourcing also minimises or eliminates the workload or urgent ‘break-fix’ calls for your own local IT team after-hours, providing better working conditions and assisting with staff retention.
Some of the larger companies have been outsourcing services for a number of years, SPP is making these types of services available to small-to-mid size companies, without requiring a large investment in office space and capital infrastructure.